Cox Prepares for Hurricane Florence

FOR IMMEDIATE RELEASE                                             

CONTACT: Sarah Buck, 757-222-2646 | sarah.buck@cox.com

September 12, 2018

Hurricane Florence: Operational Readiness Release 1 – September 12, 9:00 a.m.

CHESAPEAKE, Va. — Cox Communications is preparing fully to meet the needs of our residential and business customers during Hurricane Florence and the severe weather approaching our statewide footprint.  We are monitoring the storm and have activated our Business Continuity Plan which is designed to prepare the company for emergencies such as hurricanes.  We have initiated pre-storm preparation activities.

Our priority, after ensuring the safety of our employees, is to continue to serve our customers during and after this storm event.

In preparation for any impact from Hurricane Florence, we have put additional people and equipment resources on standby, are testing generators, and ensuring the availability of contractors who can deploy to assist us should they be needed to respond to the storm. We will continue monitoring the storm and working on our severe weather checklists so that we may respond appropriately.

At this time, all Cox operations are operating under normal business hours. We are fully staffed with Cox field technicians and maintenance crews.  However, we will adjust our operational plans based on the strength and severity of the storm. We have additional operational crews on stand-by, ready to execute our recovery plan following the storm.  Our recovery efforts are closely coordinated with the major energy providers as well as emergency management agencies; this is to ensure the safest and most effective operations transition following the storm event.

We urge Cox Business customers who have VoiceManager services or IP Centrex to access MyAccount now and activate the “Call Forwarding Not Reachable” feature.  This will ensure your business phone calls are forwarded automatically in the likely event of a power outage.  For additional information on how to access this feature, visit www.coxbusiness.com/starthere.

In the event of significant power outages, Cox Solutions Stores will open to provide the community the ability to charge their mobile devices once it is safe to do so.

For more information and Cox Communications updates throughout the storm, visit the Cox Facebook site at www.facebook.com/coxvirginia or visit www.cox.com. Customers can also download the free Cox Connect App to access features and settings related to their services and get support at their fingertips anytime, anywhere.

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About Cox Communications:

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For 10 years, Cox has been recognized as a best operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc’s Top 50 Companies for Diversity 12 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.